Medical Reception and Customer Care Manager
This is an exciting opportunity to help shape and improve our reception team to deliver first class customer care and efficiency to our 15,700 patients.
The interface between patients and medical services is vital for delivering good service in the NHS to ensure patients receive the best care. This practice looks after over 15,700 patients and offers a wide range of services. The medical receptionist ensures patients are handled professionally courteously, appointments are booked according to need, telephone calls are dealt with efficiently, all enquiries handled correctly and safely, the patient is looked after safely and equitably and all our procedures and policies are adhered to. The manager ensures these forward facing activities are delivered by an efficient and caring team working together to give maximum efficacy and that our processes such as providing prescriptions, receiving pathology specimens, scanning, turning around certificates and other requests all happen seamlessly in the background.
You will plan and manage the receptionist rota and conduct on the job training and performance management to ensure the team meets patient expectations. IT is central to our service so you will have good IT skills.
You will be work with the Practice Manager and Assistant Practice Manager to recruit, induct, train and manage the reception team, report on performance targets and help shape the running of the surgery to ensure high standards.
This is an exciting and demanding role and offers a good chance for developing a career in practice administration or management.
Salary: £22,837.88 per annum NHS Pension available.
To apply please complete the Application Form
and return to our Practice Administrator Emma Carney (below)
For further information about this post please contact:
NHS General Practice seeking an enthusiastic, hardworking and
flexible person to join our lively practice team. We have recently relocated to a fabulous new surgery.
This is a key post in our practice: we receive masses of information every day electronic and paper based, about patients and other matters, from a variety of sources and it all needs organising, coding and actioning.
You will have a high standard of IT literacy and be able to learn and apply concepts of clinical coding and workflow management. You will help optimise the workflow with your excellent organisation and methodical skills, which aids in providing top quality patient care.
Full training will be given.
Please apply with a completed application form. For an application form, job description and personal specification view:
Salary £ 20,163.00 to £20,358.00 (pro rata) depending on experience
Full Time, 37.5 Hours per week. NHS pension available.
1. Job description
2. Person Spec
3. Suggested Hours
4. Application Form
and return to our Practice Administrator; firstname.lastname@example.org
There is no closing date.
Healthcare Assistant (incl. Phlebotomy)
Up to 37.5 hours per week (permanent position)
Salary Scale £19,890 - £21,879 per annum pro rata
(depending on experience and qualification)
Working 5 days Mon - Fri covering early and late shifts
Join our great NHS General Practice team in our delightful new state-of-the-art surgery in Kingsbury. We are seeking a cheerful, enthusiastic and flexible individual to join our team providing NHS care for 15,500 patients
Healthcare Assistant experience essential with a willingness to train for a Phlebotomy role (if not already) in order to share tasks. Full training will be provided and it will be a great chance to upskill. It's a fantastic role at the heart of our healthcare provision and can expand as your ambition dictates. Patients love a good HCA and so do we!
Good computer skills are important and knowledge of EMIS Web, Docman and ICE would be an added advantage but not essential.
NHS pension available
To apply please complete application form
and return to our Practice Administrator Emma Carney
*A couple of endorsements from Foundation Doctors recently finished with us:
Dear Willow Tree Clinical Team
Thank you for being so welcoming again and patient during my Taster week,
I have seen so much. So many different consultations styles and so many complex issues raised. It has been such an interesting week, so many things I have never thought about or come across before. Wonderful clinical care.
I have had great experiences twice now at the surgery, both as an undergraduate and as a doctor. You have cemented my decision to train as a GP.
Apologies I did not get to see you all/thank you all in person before I left... so thank you!!
I have had such a wonderful experience at Willow Tree, you've all been truly fantastic. I felt welcome from my first day, you've made working here very easy, everyone is really approachable and I'll be singing the willow tree praise for many years to come!
All the best to everyone!