Job Vacancies at Willow Tree Family Doctors

Great opportunities to work on the NHS front-line at a modern, progressive and vibrant practice with a friendly and skilled team

Patient Workflow Administrator

NHS General Practice seeking an enthusiastic, methodical and flexible person to join our lively practice team. We work in a fabulous new surgery.

This is a key post in our practice: we receive masses of information every day, electronic and paper based, about patients and other matters, from a variety of sources and it all needs organising, coding, actioning and sharing with the relevant people in the practice using our document management system, Docman. A consultant may ask the GP to arrange for some blood tests, request social services to carry out an assessment or pass on a scan result to a patient: these are examples of tasks our workflow administrators carry out, making our practice more efficient, our patients relieved and impressed and our GPs able to work more effectively. The letters from hospitals contain important information about the patient and what has happened to them. Your job will also be to add important data to the clinical record to enable our computer to work its magic.

Records for new patients come from their previous GPs and contain important information that our computer will not understand unless you enter some coded medical history.

So you will appreciate what an important team you will be working in.

You will have a high standard of IT literacy and be able to learn and apply concepts of clinical information and workflow management. You will help optimise the workflow reliably with your excellent organisation and methodical skills, which aids in providing top quality patient care. You will be interested in contributing ideas to make further changes to improve our efficiency.

Full training will be given and the work is carefully managed according to protocols.

Please apply with a completed application form. For an application form, job description and personal specification view:

Salary £20,163.00 - £20,553.00 (pro rata) depending on experience
Full Time, 37.5 Hours per week. NHS pension available.

1. Job description
2. Person Spec
3. Suggested Hours
4. Application Form

and return to our Practice Administrator;

There is no closing date.

Phlebotomist +/- Healthcare Assistant

Join our great NHS General Practice team in our delightful state-of-the-art surgery in Kingsbury. We are seeking a cheerful, enthusiastic and flexible individual to join our team providing NHS care for 16,000 patients. We have one wonderful HCA who also performs phlebotomy and we are looking for a colleague to join her to share the daily phlebotomy rota and either now or later, help her with her HCA work.

If you have Healthcare Assistant skills or qualifications that would be an advantage but we are willing to train someone with an interest to develop this role - having two multi skilled healthcare assistants / phlebotomists is essential to our service.

The HCAs are important team members helping to run the vital Chronic Disease Monitoring service for our patients with high blood pressure, diabetes, heart disease , chronic obstructive airways disease, asthma and so on and perform ECGs, BP checks etc. This work is performed according to well-defined protocols and you will always have plenty of support. As well as providing routine phlebotomy it's a varied job, always interesting and providing a rounded service to our patients.

Full training will be provided and it will be a great chance to upskill. It's a fantastic role at the heart of our healthcare provision and can expand as your ambition dictates. Patients love a good HCA and a skilled phlebotomist and so do we!

Good customer care and communication skills are vital. Computer skills are important: ability to use MS Word and basic Excel. We use EMIS Web, Docman and ICE so experience of these would be an added advantage but not essential.

Up to 37.5 hours per week (permanent position)

Salary Scale £20,358 - £22,308 per annum pro rata
(depending on experience and qualification)
Working 5 days Mon - Fri covering 'early' and 'late' shifts
NHS pension available

Job Description

To apply please complete
application form

and return to our Practice Administrator Emma Carney

*A couple of endorsements from Foundation Doctors recently finished with us:

Dear Willow Tree Clinical Team
Thank you for being so welcoming again and patient during my Taster week,
I have seen so much. So many different consultations styles and so many complex issues raised. It has been such an interesting week, so many things I have never thought about or come across before. Wonderful clinical care.
I have had great experiences twice now at the surgery, both as an undergraduate and as a doctor. You have cemented my decision to train as a GP.

Hi All,
 Apologies I did not get to see you all/thank you all in person before I left... so thank you!!
 I have had such a wonderful experience at Willow Tree, you've all been truly fantastic. I felt welcome from my first day, you've made working here very easy, everyone is really approachable and I'll be singing the willow tree praise for many years to come! 
 All the best to everyone!