We value feedback and encourage you to make any suggestions to improve our service. We encourage you to join the activities of the Patient Group and to answer our regular surveys as well as the 'Friends & Family Test' whenever you visit or use our service - available online or on the surgery Patient Kiosk and you an add comments to NHS.UK, Iwantgreatcare and any other ratings sites.
You can email us any ideas or suggestions you have for improvements you wish to see and please consider joining our Patient Group.
We all thrive on positive feedback, so it benefits our hard-working staff to be told when things have gone particularly well.
If things go wrong, please let us know as soon as possible, informally at first is often best or if you prefer you may raise an official complaint. We view complaints as useful learning exercises and when something has gone wrong it gives us a chance to look at our processes and places and make changes, so we welcome constructive criticism.
We can all learn from things which go wrong and we welcome constructive criticism and justifiable complaints. We fully investigate all complaints and review processes and procedures when we investigate a complaint. Ms Amanda Ure, our Practice Manager, manages complaints and Dr Selwyn investigates those with a clinical component.