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Patient Group

Patient group

The Willow Tree Patient Group has been running since 2011. All patients are members by default but there are often opportunities to join our small committee. Since the pandemic, we have not held committee meetings and sadly several the original committee members have left or passed away and the group is in need of a refresh, so if anyone wishes to come forward to reconvene this, we shall support you. In the meantime we'll continue to hold open meetings online.

It is always an 'interesting' time in the NHS and patient power is very much at the centre of today's NHS. The service has been under particular strain during the pandemic and continuing with the huge backlog and now we also have a reorganisation into the new NW London Integrated Care System. To help shape a more responsive and dynamic NHS and to redesign local services and shape priorities for the coming years, we need a strong patient voice. The Patient Group is your forum to help take forward your ideas and thoughts on what this practice should be doing for you. There is a national association (NAPP - see below) to which our group is affiliated.

Patient groups form a useful resource for many practices and ours has been a valuable ‘critical friends’ group to help shape the way we look after our patients. We worked closely together on the development of our new building and our Patient Group has been fundamental in helping to get this past the many hurdles.

There is also the 'commissioning' agenda which needs the close involvement of patients in order for us to shape and provide those services that best meet our patients’ needs.

There is a lot to do!

With the help of the group we conduct an Annual Patient Survey (see below for results). The answers received help us to set an agenda for improvements to our service. We last did this prior to the pandemic and will carry out another one in 2022.

If you would like to be involved there’s room – either on the committee or as an observer at any time. And if you know anyone who may be interested, please give them a nudge! As a committee member you don't need any special skills or much time- just an interest and some opinions and ideas and some energy to make it function well.

We’ll continue to have open meetings as well and will keep you in touch with developments through this web site. If you would like to be put in touch with committee members please contact Emma, our Practice Administrator, tel: 0208 204 6464.

Recording of Patient Open Zoom Meeting May 2022 Associated text Q&A submitted during the meeting
Recording of Patient Open Zoom Meeting 3rd November 2021
Recording of Patient Open Zoom Meeting Feb 2021 concentrating on Covid Vaccination
Recording of Patient Open Zoom Meeting Aug 2020 (discussing pandemic, vaccination , digital front door)

Annual Patient Survey 2019

Terms of Reference

A light-hearted video history of the surgery and the development of the new building which we made this for the opening ceremony in 2016. Open here or click on the image
The practice pays for membership of this umbrella organisation which acts as a national voice for patient participation groups in general practices. There is an annual conference, regular news and information to help empower these groups.
Healthwatch Brent represents the views of local people to help get the best out of their health and social care services. Staff attend the Brent Health and Wellbeing Board, Brent Clinical Commissioning Group Board, hospital committee meetings and Brent Council events as well as volunteers who will support this information. The website has a lot of useful information about local services, meetings and other activities.
Brent CCG has joined with the other 7 boroughs and all the local hospital, community and mental health trusts, care homes and other providers and voluntary groups, to form the new North West London Integrated Care System. This is an immensely complex reorganisation and we hope it brings about more cooperation between services and one day, perhaps, a seamless service with a unified budget and all the current wrinkles, gaps, crevices and cliff-edges sorted.
The plan for the NHS for the next 10 years (since publication in 2018). How will it cope with the rising demand from an ageing population, manpower shortage and chronic under-funding? The digital revolution may be one partial answer and a much more integrated service with social care crucial. Read all about it!
Disclaimer This website is to inform our patients of our services and provide general educational material concerning health. Any information, opinions, data or images are provided in good faith for the interest and benefit of our patients and not for any commercial gain. We are not offering professional advice concerning the particulars of any individual's health and cannot be responsible for the accuracy of the information presented or the content and reliability of information on linked external sites and request that you make your own judgements and use the information at your own risk. We cannot always keep all the information up to date, though we try our best. If you have any concerns about any of the content on this site, broken links etc please contact us.

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